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GOVERNMENT AFFAIRS - GOVERNMENT SERVICES RATINGS

Hamdan bin Mohammed orders application of Star Rating System in all government departments in Dubai

Posted on 30/05/2016

In implementation of directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister and Ruler of Dubai, H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, has instructed that the Star Rating System for all service delivery channels be applied in all Government of Dubai services centres within one year from today. According to Sheikh Hamdan's order, all services centres in government departments will be developed into centres for ...  >>MORE

Mohammed bin Rashid approves results of star-rating evaluation of all federal government service centres

Posted on 08/10/2015

Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, has stated that government service centres receive over 30 million customers per year and process over 150 million applications. His Highness said that completing the rating exercise for all service centres is the beginning of a new phase of quality development in the United Arab Emirates. His Highness further said, "The UAE is the only country in the world that ...  >>MORE

Mohammed bin Rashid launches fourth generation of government excellence programme

Posted on 08/03/2015

Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammad bin Rashid Al Maktoum has launched the fourth generation of the government excellence system, the first of its kind in the world, and focuses on results and was designed to upgrade government performance efficiency. The fourth generation of the government excellence system aims to upgrade the system of government work on innovative basis and standards based on the excellence in government services in three main ...  >>MORE

DM implements happiness index to evaluate services

Posted on 15/10/2014

Dubai Municipality has commenced implementing the ‘Happiness Index'. Launched by Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, the initiative aims to measure the happiness and satisfaction of the public on different government services rendered to them. For this purpose, the civic body will initially distribute 23 smart devices linked with a centralised network in the main building of Dubai Municipality in Deira and in other DM ...  >>MORE

Mohammed bin Rashid launches ‘Happiness Meter’ to measure government services on daily basis

Posted on 12/10/2014

Dubai (WAM): Vice President and Prime Minister of U.A.E. and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, has launched a unique initiative to measure the happiness and satisfaction of the public in government services on a daily basis using electronic devices connected to a central network. The initiative called the ‘Happiness Meter' will send daily reports to decision makers that will enable them to monitor the types of government services that people are most happy ...  >>MORE

Government Star Rating System opens to all governments: VP

Posted on 02/03/2014

Vice President and Prime Minister and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum has directed to open participation of the local and external governments in the Star Rating System which is similar to the hotel industry's ratings. The Star Rating System was launched last week by Sheikh Mohamed and has attracted local and regional attention. Sheikh Mohammed has announced that the project will be mandatory implemented in 400 government centres at the federal government ...  >>MORE

Five-star service centres open for all to learn from their experiences, says Sheikh Mohammed bin Rashid

Posted on 27/02/2014

Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, has stressed that the government service centres, which recently scored the five-star marks, are open for all to learn from their experiences since the government is one team, where all learn from each other and compete for the interest of government. Sheikh Mohammed made the remark, while touring the service centre at the Ministry of Education in Dubai to unveil the five-star plaque ...  >>MORE

Mohammad unveils Fujairah Traffic’s five star plaque

Posted on 26/02/2014

Federal government customer services centres serve as the real ground of competition between public service providers to deliver world-class services to the local community, Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, has said, asserting that the new Star Rating Initiative, which he launched yesterday, will generate true leaders who deserve "our thanks and commendation." All federal government customer services centres will abide ...  >>MORE

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