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SOCIAL DEVELOPMENT - CONSUMER PROTECTION

ADDED seizes over 500,000 fake auto spare parts worth AED15 million in Al Ain

Posted on 11/01/2017

More than 500,000 fake auto spare parts, with a market value of AED15 million, were confiscated from a store in Al Ain city. The Abu Dhabi Department of Economic Development, ADDED, described it as a major hit against trading in fake and counterfeit items, saying it is the biggest confiscation across the Emirate of Abu Dhabi. Speaking at a press conference, ADDED Chairman Ali Majed Al Mansouri said that commercial fraud is now a subject of global concern. The department will continue to ...  >>MORE

General Index for Consumer Confidence in Abu Dhabi's economic performance went up by 122 points

Posted on 31/10/2016

The results of the General Index for Consumer Confidence in Abu Dhabi's economic performance showed higher optimism levels among consumers regarding the economic conditions during Q2 of 2016. According to Abu Dhabi Department of Economic Development (ADDED) and Statistics centre ? Abu Dhabi (SCAD), the General Index for Consumer Confidence in Abu Dhabi's economic performance recorded 122 points on average during Q2 of 2106, increasing by approximately 7 points, when compared to its level ...  >>MORE

UAE to add Arabic language to International Consumer Protection website

Posted on 09/10/2016

The Supreme Committee for Consumer Protection in the UAE announced that it would add the Arabic language to the website of the International Consumer Protection and Enforcement Network (ICPEN), as part of activating the country's membership in the network. The announcement was made during the Committee's recent participation in the autumn conference of the ICPEN, held in Germany to promote exchanges of knowledge and best practices among members, and discuss the challenges faced by consumers in ...  >>MORE

DED discusses the establishment of Consumer Protection counters in car showrooms

Posted on 10/08/2016

Officials from the Department of Economic Development, DED, in Dubai have held a meeting with seven major vehicle dealers in Dubai to discuss the establishment of Consumer Protection counters in car showrooms. The dealers were briefed on guidelines regarding the counters and the need for establishing them by the beginning of 2017. The Consumer Protection counter is a DED initiative to enable consumers and traders to resolve complaints amicably and quickly before elevating them to the Consumer ...  >>MORE

DED launches ‘IP Gateway’ for faster response to complaints from trademark owners

Posted on 08/08/2016

The Commercial Compliance and Consumer Protection, CCCP, sector in the Department of Economic Development, DED, in Dubai has announced the launch of an 'Intellectual Property Gateway' for receiving complaints on trademark infringement via the DED website. The gateway automates all procedures relating to intellectual property, IP, issues, starting from receiving complaints and opening files to receiving reports from field officers and submitting them to trademark owners. The portal will start ...  >>MORE

227,617 fake products seized in Abu Dhabi

Posted on 08/08/2016

Abu Dhabi's Department of Economic Development (ADDED) seized 227,617 counterfeit products in Abu Dhabi, Al Ain, and the Western Region during the first half of 2016. The department conducted 494 inspections and seized counterfeit products that included auto spare parts, electronics, clothes, accessories and cosmetic products, in addition to 3,792 tonnes of fruits and vegetables, 448 sheep from vendors, seven kilos of niswar and three tonnes of clothes and household items. The department also ...  >>MORE

Dubai entity ties up with luxury brand to combat fraud

Posted on 20/07/2016

To raise public awareness on counterfeit goods, the Department of Economic Development (DED) in Dubai has signed a memorandum of understanding (MoU) with multinational luxury goods conglomerate Louis Vuitton Moët Hennessy (LVMH). The two sides have agreed to work together to strengthen combat commercial fraud and protect the rights of trademark owners thereby reinforcing economic activity in Dubai, and the UAE in general. The MoU was signed by Mohammed Ali Rashed Lootah, CEO of the Commercial ...  >>MORE

Dubai tops among seven global cities in consumer confidence index: DED

Posted on 13/07/2016

Consumers in Dubai appeared to be more optimistic on the overall state of the economy and job prospects compared to six other leading cities in the world in an analysis of consumer confidence conducted by the Department of Economic Development (DED) in Dubai. The comparative study showed that the overall Consumer Confidence Index (CCI) for Dubai stood at 142 points during the second quarter of 2016, higher than that of Tokyo, Milan, Paris, New York, Bangkok and London. It was also a ...  >>MORE

ADDED: Index of confidence in Abu Dhabi's economic performance scores 115 points in Q1, 2016

Posted on 12/07/2016

The General Index for Consumer Confidence in Abu Dhabi's economic performance during Q1 of 2016 recorded about 115 points on average, reflecting continuous optimism among the consumers of different demographic and social segments towards the economic conditions in Abu Dhabi. This further reflects consumers' confidence in Abu Dhabi's economic capabilities to accommodate the current economic challenges and endure their pressures thanks to the economy's potentials and capabilities. This was part ...  >>MORE

Food safety contest at Dubai hypermarkets

Posted on 21/06/2016

Besides competing with special offers and discounts during Ramadan, hypermarkets in Dubai are also participating in a contest to raise food safety awareness among customers, officials said on Monday. Dubai Municipality this week launched the ‘Best Awareness Hypermarket Awards' to promote healthy and safe buying habits as food consumption and shopping increase during the month, said Noura Al Shamsi, head of the Food Permits and Applied Nutrition section at the municipality's Food Safety ...  >>MORE

Ministry of Economy inspects Abu Dhabi Fruits & Vegetables Market

Posted on 13/06/2016

The Ministry of Economy organised yesterday an inspection of the fruits and vegetables market at the Port Zayed area in Abu Dhabi. The visit, led by Dr. Hashim Al Nuaimi, Director of the Ministry's Consumer Protection Department, was held in cooperation with the Department of Economic Development in Abu Dhabi. The event marks a significant milestone in the Ministry's ongoing inspections of markets, cooperatives and outlets which aim to prevent the exploitation of increased demand during the ...  >>MORE

ADDED launched 247 inspection raids, issued 1555 fines and seized over 200,000 counterfeit products in Q1

Posted on 05/06/2016

Abu Dhabi Department of Economic Development's Abu Dhabi Business Center (ADBC) has launched 247 inspection raids to stores and commercial establishments in Abu Dhabi, Al Ain and the Western Region in the first quarter of 2016, where 200,428 counterfeit products were confiscated including auto spare parts, electronic devices, clothes, accessories, beauty products and other items. The Q1, 2016 Report, issued by the ADDED's Commercial Protection Division, said that the raid resulted in issuing ...  >>MORE

Abu Dhabi DED confiscates over 10,000 counterfeit beauty and skincare products and fines 12 unlicensed truck drivers

Posted on 02/03/2016

Abu Dhabi Department of Economic Development, DED, has seized 10,231 counterfeit beauty and skincare products in an inspection campaign launched by its Commercial Protection Directorate, CPD, in Mussaffah, Abu Dhabi. The CPD also issued 12 fines against vehicle owners who transported products without a license in Zayed City Centre in Abu Dhabi and the Industrial Zone in Mussaffah after an inspection campaign. Ahmed Tarish Al Qubaisi, CPD Acting Director, said that the DED will continue the ...  >>MORE

QCC collects hover-board samples to ensure safety and conformity

Posted on 17/02/2016

Abu Dhabi Quality and Conformity Council, QCC, the entity responsible for developing quality infrastructure and raising awareness on quality standards in the Emirate of Abu Dhabi, has conducted field visits to collect random samples of the so-called hover-boards being sold in Abu Dhabi. The step articulates QCC's priority to ensure the compliance of products sold in the Abu Dhabi market with relevant safety standards and to protect consumers from any potential dangers while using consumer ...  >>MORE

ADFCA says 97.1 percent of samples tested last year conform to standards

Posted on 15/02/2016

The Abu Dhabi Food Control Authority (ADFCA) revealed that 97.1 percent 1,147 of samples collected from facilities and tested last year conformed to the standards. In a statement, the ADFCA said only 2.9 percent of the samples did not conform to the standards, and that administrative and legal procedures were taken against erring facilities The food control body underlined that the figures demonstrate the role of ADFCA in ensuring food safety and health of consumer through various integrated ...  >>MORE

DED Abu Dhabi launches inspection tours to combat unlicensed street vendors

Posted on 14/02/2016

The Department of Economic Development (DED), Abu Dhabi has expressed its commitment to eliminate all negative practices that affects the performance of the business environment in the emirate of Abu Dhabi and to maintain the advanced and safe environment, stressing the importance of combating street vendors in collaboration with all the local community. The statement came as the DED Abu Dhabi has launched an extensive campaign in Al Mafraq labour area in Abu Dhabi and the Western Region to ...  >>MORE

Dubai enhances its intellectual property competitiveness with major gains in protecting trademarks

Posted on 14/01/2016

The Commercial Compliance and Consumer Protection (CCCP) sector in Dubai's Department of Economic Development ( DED ) has made remarkable progress in protecting the rights of trademark owners in 2015. The DED confiscated 63 million pieces of varied counterfeit goods worth over Dh 1.01 billion, a significant increase over the 37 million pieces of imitations worth Dh 188 million seized during 2014. The achievement was the result of closer market monitoring to ensure Dubai maintained its ...  >>MORE

DED Abu Dhabi exerts efforts to protect society against all wrong commercial practices

Posted on 14/12/2015

Department of Economic Development – Abu Dhabi, (DED) is exerting considerable efforts in cooperation with stakeholders to protect society in the Emirate of Abu Dhabi against all wrong commercial practices like fraud and deception in terms of goods, especially counterfeiting trademarks, according to a senior official at the DED Abu Dhabi. Speaking at a press conference on the sidelines of the 8th Session of the Anti-Commercial Fraud Exhibition which concluded yesterday in Yas Mall, Abu Dhabi, ...  >>MORE

UAE gives consumers top priority, to constantly monitor prices

Posted on 30/07/2015

The Ministry of Economy will continue efforts through the year and under all circumstances in monitoring the prices of products and consumer items to achieve the interest for consumers, traders and suppliers, and to maintain the stability and market's balance. In statement released on Tuesday, the ministry said it will play its role continually in protecting the consumer in association with its partners on both federal and local government levels. "The ministry will cooperate with sale ...  >>MORE

UAE consumer confidence at highest level in MEA

Posted on 29/07/2015

Consumer confidence in the UAE has declined seven index points in the second quarter to a score of 108, according to the latest Nielsen's Consumer Confidence Index Report. Despite the decline from the first quarter, the consumer confidence level remains the highest level in the Middle East and Africa (MEA). In the UAE, sentiment for the three economic indicators decreased, as future job prospects declined four percentage points to 62 per cent; personal finances sentiment decreased three ...  >>MORE

QCC tightens inspection on controlled products and legal measuring instruments in Abu Dhabi

Posted on 26/07/2015

Abu Dhabi Quality and Conformity Council (QCC), the entity responsible for developing quality infrastructure and raising awareness on quality standards in Abu Dhabi, has conducted a series of inspection campaigns across the emirate of Abu Dhabi to ensure the compliance of controlled products to relevant local and international standards. Part of QCC's ongoing efforts to ensure the safety of consumers and protect them from the hazards of sub-standard products, the campaigns aim to promote the ...  >>MORE

Ministry of Economy announces consumer protection steps during Holy Month of Ramadan

Posted on 12/06/2015

In preparation for the Holy Month of Ramadan, the UAE Ministry of Economy has announced action plans to ensure maximum consumer protection, under the directives of the Higher Committee for Consumer Protection, HCCP, headed by Sultan bin Saeed Al Mansouri, Minister of Economy. Addressing the media, Dr. Hashim Al Nuaimi, Director, Consumer Protection Directorate and Rapporteur of the HCCP, said yesterday that the Ministry of Economy has held more than 50 meetings with suppliers of basic ...  >>MORE

DED rolls out consumer rights campaign

Posted on 07/04/2015

The Department of Economic Development, DED, in Dubai, has launched a campaign to promote awareness on consumer rights in cooperation with a globally known beverage company. DED's consumer awareness logo will be placed on hundreds of thousands of Coca Cola cans and on the delivery trucks of the company. Adel Al Helou, Senior Manager for Consumer Protection at the Commercial Compliance and Consumer Protection, CCCP, sector in DED, said the joint campaign is a good example of the public-private ...  >>MORE

Ministry of Environment and Water releases updated list of banned and restricted pesticides in UAE

Posted on 23/12/2014

Dr. Rashid Ahmed Bin Fahad, Minister of Environment and Water, has issued a ministerial decree updating the list of banned and restricted pesticides in the UAE. The list includes 359 types of pesticides that have been evaluated based on European standards and the criteria issued by international organisations as well as methods of their use, degree of severity and toxicity to humans and animals, and harmful impact on the environment. The Ministerial Decree has classified the pesticides into ...  >>MORE

Abu Dhabi Municipality destroys three tonnes of fake, banned products

Posted on 23/12/2014

The Municipality of Abu Dhabi City has destroyed three tonnes of beauty and consumer products not meeting specifications and health standards set by the relevant authorities in the UAE. Khalifa Mohammed Al Rumaithi, Director of Public Health, Municipality of Abu Dhabi City said the products were seized during random checks on beauty parlours, salons and consumer goods shops. Many of the seized items were past their expiry date. AL Rumaithi added that other violations included illegible ...  >>MORE

ESMA launches region's first direct consumer auto-response quality control service on Twitter

Posted on 12/10/2014

The Emirates Authority for Standardisation and Metrology (ESMA) has unveiled the first direct consumer auto-response service provided on Twitter by a governmental entity in the region for quality control. ESMA said the launch of the new service will take place during GITEX Technology Week (12-16 October) is in line with the directives of Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, and as part of the Smart Government initiative. ...  >>MORE

ADM seizes unlicensed medical equipment, hundreds of dangerous cosmetics, and toxic toys

Posted on 13/08/2014

Municipal inspectors in Abu Dhabi have seized three medical equipment used in providing unlicensed treatment services, and 444 expired hair-dying products. The Public Health Division, Abu Dhabi City Municipality, has carried out intensive evening inspection campaigns during the month of Ramadan and Eid period targeting beauty centres and salons as well as Ramadan & Eid Exhibition held at the Exhibition Yard under the theme (Your Beauty & Health Make Joyful Eid). The campaign was prompted by ...  >>MORE

Ministry of Economy team conducts checks at Ajman Fruits and Vegetable Market

Posted on 19/07/2014

Inspections by authorities at the Ajman Fruits and Vegetable Market saw 21 shops being fined for violating rules, selling products unfit for human consumption and not displaying prices of commodities. The shops were fined during an inspection visit conducted on Wednesday by Ministry of Economy officials. Authorities are being extra vigilant to ensure compliance with commodity prices fixed by the ministry during Ramadan. The checks were conducted as part of inspections being carried out by the ...  >>MORE

No price hike in Ramadan without MoE approval, says Al Mansouri

Posted on 29/06/2014

Suppliers and retailers cannot increase prices of essential consumer commodities during the holy month of Ramadan without written consent by the authorities, Minister of Economy Sultan bin Saeed Al Mansouri has said. Presiding over a meeting of the Higher Committee for Consumer Protection here on Saturday, Al Mansouri said that even a slight increase in any goods price requires an approval by the ministry. "The ministry will conduct inspection visits to the shops and restaurants throughout ...  >>MORE

Abu Dhabi Quality and Conformity Council launches UAE's first interactive product recall and incident reporting system

Posted on 23/09/2013

Abu Dhabi Quality and Conformity Council (QCC) has announced the launch of a public portal - 'Manaa' - to promote, control and monitor consumer safety in Abu Dhabi and encourage feedback on unsafe products. The first-of-its-kind interactive product recall and incident reporting system allows consumers to view and identify products that have been retracted from the market for non-compliance to the UAE's safety standards. The website features images of the recalled products, as well as model ...  >>MORE

UAE consumers keen to replace cash with phones

Posted on 11/07/2013

Despite their deep-rooted attachment to paper bills and coins, a growing number of UAE consumers are now keen to use mobile phones instead of cash to make payments. A street survey commissioned by Gemalto, a digital security company, showed that nearly nine out of ten residents in Dubai would like to use their handsets as a mobile wallet to pay for goods and services. Only a small proportion cited concerns over security as an obstacle to using handheld devices as a payment tool. The survey ...  >>MORE

Consumer protection department prepares for Ramadan in UAE

Posted on 07/07/2013

With Ramadan approaching and foodstuff going on discount at major supermarkets and cooperative societies, the Ministry of Economy has fixed the number that one can buy of a certain item so small grocery shops do not misuse the discounts. Dr Hashim Al Nuaimi, Director of the Consumer Protection Department at the ministry, explained that as a large number of items are sold at less than cost price and many others are sold at up to 50 per cent discount, small grocery shops send their workers to ...  >>MORE

UAE gets tough on fraud and fake goods

Posted on 29/04/2013

The government will step up efforts to fight fraud and trade in fake goods, with unscrupulous traders facing up to two years in jail, a Dh1 million fine and being named and shamed at their cost, states a draft law. Traders in counterfeit goods will be penalised even if buyers knew about these goods ahead of the transaction, stated the draft law passed by the Cabinet in early January. Fraudsters would face up to two years in jail or be fined between Dh250,000 and Dh1 million or both, according ...  >>MORE

ADDED releases Commercial Protection annual report 2012

Posted on 24/02/2013

Abu Dhabi Department of Economic Development (ADDED) in 2012 seized more than 28,896 pieces of counterfeit and adulterated items in the emirate during its 182,000 field visit conducted in Abu Dhabi, Al Ain and the Western Region, during which 10,301 violations were filed against violators of commercial activities rules and regulations for in the Emirate. Mohammed Rashid Al Rumaithi, Acting Director of Commercial Affairs Sector Protection Section, stated in the Annual Report of Commercial ...  >>MORE

Abu Dhabi Municipality seizes bulks of unregistered herbal products

Posted on 11/02/2013

The Public Health Division, Municipality of Abu Dhabi City, in surprise inspection campaign has seized herbal products weighing 125 kgs, which were not conforming to the prescribed health stipulations. Khalifa Al Rumaithi, Director of Public Health, Municipality of Abu Dhabi City, said: "The campaign is being launched in the context of the unwavering commitment '&' ongoing endeavours of the municipality to upkeep the public health '&' safety, enforce the standards of public safety, and monitor ...  >>MORE

DED launches second edition of ‘Blue Book’

Posted on 17/01/2013

The Commercial Compliance and Consumer Protection (CCCP) sector in the Department of Economic Development — Dubai, has released the second edition of the ‘Blue Book' on laws governing relations between retailers and customers across key business sectors. The latest edition of the Blue Book comprises information on ten new sectors in addition to those sectors included in the previous edition. Car rental; textiles; design and tailoring shops; furniture; laundry (including dry cleaning and ...  >>MORE

Abu Dhabi revises unfair contractual provisions of service activities

Posted on 08/01/2013

Abu Dhabi Department of Economic Development is embarking on comprehensive review of unfair contractual provisions which undermine consumers' rights in many service activities in the emirate, as a prelude to refine contractual terms and set more balanced and just contractual relationships between consumers and the service providers at the level of the Emirate of Abu Dhabi. Within this context, the Department met with a number of representatives of labour recruitment offices in Abu Dhabi, to ...  >>MORE

Dubai set to host int’l events to protect consumer rights

Posted on 20/09/2012

Dubai has once again taken a milestone initiative with the launch of two international events to protect consumer rights. The first Dubai World Conference for Consumer Rights 2013 and the Power Brands Exhibition for trademarks will be held at the Dubai World Trade Centre from April 1-3, 2013. Organised by the Department of Economic Development (DED), Government of Dubai, both the events are supported by Dubai Refreshment Company and Al Fajer Information and Services, a reflection of ...  >>MORE

Municipality of Abu Dhabi City seizes 140 kg of anonymous cosmetics

Posted on 29/08/2012

The Municipality of Abu Dhabi City has seized 140 kilograms of cosmetics of unknown origin; some of them bear medical allegations or have no product labels written in Arabic or English. During its crackdown in the closing nights of the holy month of Ramadan 227 female beauty salons and centres were inspected in a bid to verify their compliance with the health stipulations as well as the public health codes, 3 salons and 18 centres have been served with warnings. The Municipality stressed the ...  >>MORE

Eco-friendliness certification launched

Posted on 15/08/2012

A eco-friendly certificate for products sold throughout the emirate has been launched by the Abu Dhabi Quality and Conformity Council (QCC). The Trustmark for Environmental Performance is a label in the shape of a green leaf that will be stamped on the products certified by the QCC to show that they are compliant with environmental and sustainability standards. "As a council of regulators and industry representatives, we consider it our core priority to offer conformity schemes and ...  >>MORE

Inspectors monitor product quality across Abu Dhabi

Posted on 15/08/2012

Armed with a black binder and a suitcase filled with weights, Khaled Al Aberi and Ali Al Bisher are a well-oiled team. Mr Al Bisher dons a single white glove to transfer the weights onto gold and perfume scales. Mr Al Aberi scribbles notes and issues warnings to shops with inaccurate scales; small fluctuations can make a big price difference for the valuable products. The young men are part of a growing cadre of inspectors monitoring product quality in the emirate's shops. Employed by a ...  >>MORE

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Quick List

ADDED seizes over 500,000 fake auto spare parts worth AED15 million in Al Ain


General Index for Consumer Confidence in Abu Dhabi's economic performance went up by 122 points


UAE to add Arabic language to International Consumer Protection website


DED discusses the establishment of Consumer Protection counters in car showrooms


DED launches ‘IP Gateway’ for faster response to complaints from trademark owners


227,617 fake products seized in Abu Dhabi


Dubai entity ties up with luxury brand to combat fraud


Dubai tops among seven global cities in consumer confidence index: DED


ADDED: Index of confidence in Abu Dhabi's economic performance scores 115 points in Q1, 2016


Food safety contest at Dubai hypermarkets


Ministry of Economy inspects Abu Dhabi Fruits & Vegetables Market


ADDED launched 247 inspection raids, issued 1555 fines and seized over 200,000 counterfeit products in Q1


Abu Dhabi DED confiscates over 10,000 counterfeit beauty and skincare products and fines 12 unlicensed truck drivers


QCC collects hover-board samples to ensure safety and conformity


ADFCA says 97.1 percent of samples tested last year conform to standards


DED Abu Dhabi launches inspection tours to combat unlicensed street vendors


Dubai enhances its intellectual property competitiveness with major gains in protecting trademarks


DED Abu Dhabi exerts efforts to protect society against all wrong commercial practices


UAE gives consumers top priority, to constantly monitor prices


UAE consumer confidence at highest level in MEA


QCC tightens inspection on controlled products and legal measuring instruments in Abu Dhabi


Ministry of Economy announces consumer protection steps during Holy Month of Ramadan


DED rolls out consumer rights campaign


Ministry of Environment and Water releases updated list of banned and restricted pesticides in UAE


Abu Dhabi Municipality destroys three tonnes of fake, banned products


ESMA launches region's first direct consumer auto-response quality control service on Twitter


ADM seizes unlicensed medical equipment, hundreds of dangerous cosmetics, and toxic toys


Ministry of Economy team conducts checks at Ajman Fruits and Vegetable Market


No price hike in Ramadan without MoE approval, says Al Mansouri


Abu Dhabi Quality and Conformity Council launches UAE's first interactive product recall and incident reporting system


UAE consumers keen to replace cash with phones


Consumer protection department prepares for Ramadan in UAE


UAE gets tough on fraud and fake goods


ADDED releases Commercial Protection annual report 2012


Abu Dhabi Municipality seizes bulks of unregistered herbal products


DED launches second edition of ‘Blue Book’


Abu Dhabi revises unfair contractual provisions of service activities


Dubai set to host int’l events to protect consumer rights


Municipality of Abu Dhabi City seizes 140 kg of anonymous cosmetics


Eco-friendliness certification launched


Inspectors monitor product quality across Abu Dhabi