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UAE's telecom regulator commences phase 2 of Taghtia initiative

posted on 27/08/2016: 1534 views

The UAE Telecommunications Regulatory Authority is conducting a series of periodic surveys as part of the second phase of an initiative to determine the quality of services provided by operators across developing areas in the country, the regulator said on Friday.

Focused on the country's developing areas, the second phase of Taghtia (coverage in Arabic) initiative will include a wider range of internal and external field surveys designed to assess the services of communications networks in areas like shopping malls, service centres, government offices, convention centres, stadiums, etc.

In the second phase, the regulator wants to reach out to local subscribers even before complaints on services are made.

The surveys are focussed on testing, measuring and analysing services to identify weaknesses, and are aimed at avoiding the accumulation of complaints from local subscribers, the TRA said in a press release.

The Taghtia initiative to achieve customer satisfaction and happiness by protecting the interests of subscribers and upgrading telecommunications segment and providing quick response actions to breakdowns and other network problems, it said.

TRA Director-General, Hamad Obaid Al Mansouri, stressed that the TRA remains fully committed towards protecting the interests of subscribers. He pointed out that the TRA promotes the concept of healthy competition among local service providers through the continuous efforts of informing the public about the quality of services in developing areas.

"The TRA's initiative is being implemented under the guidance of President His Highness Sheikh Khalifa bin Zayed Al Nahyan , who has constantly emphasized on the improvement and rendering of high-quality, world class services in developing areas and cities," he added.

Last year, the TRA launched the first phase of ‘Taghtia,' to develop a smart and innovative IT system. The initial phase of the initiative covered a series of field surveys to test, measure and analyse the quality of networks of mobile operators in the UAE and simulate the users' experience. – Emirates News Agency, WAM -


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