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RTA Call Centre handles half a million calls in 1st Qtr 2016

posted on 11/05/2016: 1969 views

The Roads and Transport Authority, RTA, has revealed that its Call Centre received 529,495 calls during the first quarter of 2016, recording a response time of 12 seconds per call which compared well with the targeted rate of 20 seconds per call. The number of calls handled during the same time last year was 520,258 calls.

Ahmed Mahboub, Director of Customer Service at RTA's Corporate Administrative Support Services Sector, said, "Receiving more than half a million calls within three months is indicative of the growing attention of the public to communicate with the centre. This number of calls is attributed to the excellent efforts of the teams to ensure instant responses to customer needs despite the extensive range of services provided by the centre."

"RTA is always keen on the practical implementation of its 3rd Strategic Goal, i.e., People's Happiness, and considers it the backbone of its strategy towards improving services and means of delivering them through the use of cutting-edge technologies to save customers time and effort," added Mahboub. – Emirates News Agency, WAM –


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