The UAE will host Expo 2020!
  • Arabic
Supported by the UAE National Media Council
We are in the process of developing and improving our website, and we invite you to participate in our brief survey to measure the level of your satisfaction
Satisfaction Survey For UAE Interact Website
رغبة منا بالتعرف على مستوى رضاكم عن موقعنا وبهدف تطويره وتحسينه، فقد قمنا بتصميم استبيان سريع لقياس مدى الرضا عن موقع دولة الإمارات العربية المتحدة روعي في تصميم الاستبيان أن يكون قصيرا وسريعا كي لا نطيل عليكم، وعليه نرجو منكم التكرم باستكماله عن طريق الرابط التالي
استبيان رضا المتعاملين عن موقع دولة الإمارات العربية المتحدة

Dubai Economy, launch Digital Protection initiative

posted on 29/06/2017: 36694 views

The Commercial Compliance and Consumer Protection (CCCP) sector at Dubai Economy and, the Middle East's largest online retail and marketplace website, have announced co-operation on the ‘Digital Protection' initiative for consumer rights protection.

The Memorandum of Understanding (MoU) signed by the CCCP and aims at promoting consumer confidence in the region's growing e-commerce industry and makes the first certified e-commerce website to display the consumer protection logo of Dubai Economy.

The MoU was signed by Mohammad Ali Rashed Lootah, CEO, CCCP, and Ronaldo Mouchawar, CEO and Co-Founder of This initiative is the latest in a series of measures adopted by the CCCP to regulate e-commerce in the emirate of Dubai, promote compliance and global best practices among commercial establishments, both online and offline.

The CCCP has been actively ensuring that the retail sector continues to develop in Dubai and remain transparent and regulated as it grows. It has been working closely with for many years to safeguard consumer rights in the Middle East, including initiating strict measures against counterfeiting.

Lootah said, "In line with the economic agenda of Dubai, we support the transformation of Dubai into an innovative service-based economy to enhance its business environment and accelerate productivity and growth. The ‘Digital Protection' initiative certifies e-commerce websites as per our consumer protection policies and focusses on training them on complying with the UAE laws and regulations. We are pleased to co-operate with, the largest e-commerce website in the Middle East, in this initiative that aims at providing better customer experience, increased consumer protection, and faster response to customer issues, as well as ensuring the regulations of the e-commerce laws."

Mouchawar commented, "Our customers' trust is a top priority for We have been working closely with the CCCP for many years to benchmark our service standards and policies, as well as any applicable laws in accordance with the global best practices. As the Middle East is increasingly becoming a key player in global e-commerce and the expectations of our connected consumers are rising, there is a need to continuously evolve and enhance the e-commerce experience. Our co-operation with the DED is a significant step in this direction for and will help promote consumer confidence and encourage online shopping in the region."

The areas identified by the CCCP and in which the former will guide are sharing of best practices and training their employees on the consumer complaint resolution mechanisms.


23 May 2017 Minister of Economy urges investors to support the entrepreneurial ecosystem in the UAE
11 May 2017 UAE participates in 2nd IORA Blue Economy Ministerial Conference
25 April 2017 SEDD launches ‘Sharjah Industrial Guide’ project
13 April 2017 Arab economies are projected to grow by 2.3 percent in 2017, 2.7 percent in 2018: AMF
23 March 2017 Dubai Economy Talks stress need for effective philanthropy and impact investments

Most Read