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Al Mansouri stresses importance of developing tools to regulate e-commerce and protect consumers' rights

posted on 21/06/2016: 1944 views

Sultan bin Saeed Al Mansouri, Minister of Economy, has chaired the second meeting of the Supreme Committee for Consumer Protection for 2016 held at the Grand Hyatt Dubai Hotel.

The agenda included recommendations on topics covered by the committee during the previous meetings, the most notable of which were proposals to adopt a certified guidance document and standardised contracts for electronics and criteria for auto garage approvals in the UAE as well as ways to organise training programmes on approved standards and procedures.

The committee also discussed the possibility of banning the collection of additional fees for all credit card services and transactions after approving the decision issued on the health, education and aviation sectors.

It also discussed the results of the country's participation in the International Consumer Protection and Enforcement Network (ICPEN) last April in London and facilitated talks on tools and controls for regulating services and e-commerce as well as enforcing the protection of consumers' rights in the electronic markets.

The session was attended by Mohammed Ahmed bin Abdul Aziz Al Shehhi, Under-Secretary of the Ministry of Economy for Economic Affairs, Humaid bin Butti Al Muhairi, Assistant Under-Secretary of the Ministry of Economy for Commercial Affairs and Consumer Protection Sector, Dr. Hashim Al Nuaimi, Director of the Ministry's Consumer Protection Department, and committee members from the local and federal government.

Attendees considered suggestions on how best to support the development of the UAE's consumer protection system. One of the recommendations forwarded was to establish a National Agenda for consumer protection that would begin by raising awareness and then lead to more consumer empowerment.

During the meeting, Al Mansouri emphasised the importance of developing tools and regulations to manage electronic services in a manner that safeguards consumer rights and uses the best international practices. He added that the ministry counts consumer protection among its top priorities given its direct impact on market stability.

With regards to the standardised certified guidance document for electronics being prepared by the committee's electronics group, the minister gave directions to form a work team comprised of members from the ministry and the departments of economic development that will develop a standardised document format and collaboratively work on implementing unified contracts for electronics.

As for the suggestion concerning the approval of auto garages, the minister gave directions to discuss the related standards to cars agencies and pointed out the importance of conducting qualification programmes for auto garages prior to issuing approvals. - Emirates News Agency, WAM -


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