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ADM launches Phase II of online system for endorsing roads and infrastructure designs

posted on 18/01/2016: 1854 views

The Abu Dhabi City Municipality, ADM, has launched Phase II of the online system for endorsing roads and infrastructure designs, IDAS, an online procedure aimed at empowering consultants to apply for projects, obtain approvals, and communicate with the design sections at the Municipal Infrastructure and Assets Sector online.

The system maintains an integrated project database for all design phases, and supports the Municipal Infrastructure and Assets Sector in developing a world-class infrastructure capable of supporting the vision of Abu Dhabi 2030.

This new online service epitomises the vision of the municipal system and the ADM, aimed at automating municipal procedures and services, providing modern services matching customers' aspirations, realising the vision of Abu Dhabi Government for the continual improvement of services, and responding to the needs of improving performance and sustainable development.

The online system has multiple features: enabling consultants to apply and upload projects online directly to the concerned bodies at the Municipality, enabling consultants to track their transactions, and achieving higher transparency by revealing the names and e-mail addresses of all individuals concerned with the handling and technical auditing of the transaction.

The system also opens communication channels with the concerned parties at the municipality through text messages, e-mail and the online appointment booking system. It also facilitates the transition to the online endorsement of project designs instead of paper messages, enables the classification of transactions in a way that helps managing application and tracking the project status, and creates a clear electronic business model enabling employees to accomplish transactions on time.

The ADM has received through the initial phase of the new online system during 2015 about 348 transactions.

The municipality carried out a survey of consultants dealing with this online system which revealed that the satisfaction rating reached 100%. The percentage of those fully satisfied with the system was 70%, others just satisfied with the system were 30%, but those unsatisfied with the system were zero. – Emirates News Agency, WAM -


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